Refund policy
Return & Refund Policy
At Trinding Touch, we take pride in delivering high-quality lash products with intention and care.
Due to the nature of our products and for sanitary reasons, all sales are final. We do not accept returns or exchanges on lash trays once they have been shipped.
Damages & Order Issues
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order at trinity@trindingtouch.com with:
- Your order number
- Clear photos of the item(s)
Once reviewed, we will gladly make it right 🤍
Order Accuracy
Please ensure all order details (including shipping address and product selection) are correct before placing your order.
We are not responsible for:
- Incorrect addresses entered at checkout
- Orders placed incorrectly by the customer
Exchanges
We do not offer direct exchanges at this time.
If there is an issue approved by our team, it will be resolved through replacement or store credit at our discretion.
Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Lash trays (opened or unopened)
- Sale items
- Gift cards
Refunds
Refunds are only issued in cases where:
- An item is confirmed damaged or defective
- An incorrect item was sent
If approved, refunds will be processed to your original payment method within 5–10 business days.
Contact
For any questions or concerns, please contact:
📧 trinity@trindingtouch.com
Please allow 24–48 business hours for a response.
Final Note
At Trinding Touch, every product is created with intention—to support your artistry and elevate your experience. Thank you for choosing us.